Customer Service
Customer Service sections –
- 1. Order Policy
- 2. Shipping Policy
- 3. Return Policy
- 4. Privacy Policy
- 5. Region Code / Video Format FAQ
- 6. Special Offer / Code Disclaimer
- 7. Contact Information
Order Policy
Orders shipped to California are subject to 8.25% state sales tax. You can order securely online using Visa, Mastercard, American Express and Discover.
If you wish to pay by check or money order, send payment to –
Drunken Master
Attn: Orders
PO Box 55215
Valencia, CA 91385
Note: Checks will be held for 10 business days before order is shipped
If you are ordering internationally, we do not take online orders from some countries due to a high level of fraud. E-mail us to arrange an order using an International Money Order for payment.
Shipping Policy
All orders domestic or international are shipped by US Postal Service. Tracking is included.
Return Policy
WE DO NOT TAKE RETURNS BASED ON REGION CODE OR VIDEO FORMAT INCOMPATIBILITY. IF YOU ARE NOT SURE IF A DVD YOU WOULD LIKE TO ORDER WILL PLAY ON YOUR PLAYER, PLEASE CONTACT US OR READ OUR REGION CODE/VIDEO FORMAT FAQ FOR AN EXPLANATION.
Drunken Master fully guarantees our products. If you are not satisfied, you may return your purchase with 30 days of our ship date, subject to the following conditions:
Non-defective items
- • Merchandise must still be factory sealed. Open DVD’s cannot be returned unless defective
- • A 10% restocking fee will be deducted from your credit to cover our charges.
- • Shipping charges are non-refundable
- • We do not pay postage on returns
- • Refunds will be issued to the same credit card used to place the order. If the order was paid by check or money order, a refund check will be sent.
Defective Items
- • DVD’s not playable on your system because of region code or video format incompatibility are not defective, and cannot be returned if open.
- • Defective DVD’s will be replaced with the same title only.
- • Any items scratched or damaged by the customer will not be replaced. If the DVD is loose in the case when you receive it do not open the package, send it back sealed.
- • We do not pay postage on returns.
Send returns to –
Drunken Master
Attn: Defects
PO Box 55215
Valencia, CA 91385
Please include your original invoice, and ship securely – items damaged during return shipping or without original invoice will not be accepted.
Privacy Policy
We do not share any personal information with any outside companies. It is used to process your order only. We will occasionally send e-mail offers to our customers, but your e-mail address will never be given to an outside company.
Region Code / Video Format FAQ
What is region coding?
Many DVD’s have a region code. A region code is a setting that companies use to make the disc only playable in the geographic region where the disc is released. When you buy a DVD player or video game console (e.g. PS2) it has a region code that corresponds to where you bought it. The region codes are as follows –
| Region 1 |
U.S. & Canada |
| Region 2 |
Europe, Japan, South Africa, The Middle East |
| Region 3 |
Hong Kong, Korea, Taiwan, East Asia, Southeast Asia |
| Region 4 |
Australia, New Zealand, Central & South America |
| Region 5 |
Former Soviet Union, Indian Subcontinent & Africa |
| Region 6 |
China |
| Region 7 |
I don’t think this is in use yet |
| Region 8 |
Special International venues (airlines, cruise ships, etc.) |
So if you buy an American DVD player, and try to play a DVD that is not Region 1 or all region (a disc without region code information), it will not work.
Some countries region code their discs more than others. For example, DVD’s from major American studios and Japan are almost always region coded. In Korea, over half of films used to be all regions, but as they have increased the sales of film rights to U.S. studios, their DVD’s are being region coded much more frequently. In Hong Kong however, the majority of DVD’s released are all region, so they will play in any DVD player, anywhere in the world.
So how can you watch a DVD from another region?
Well, if you have a regular DVD player you bought at a local store, you probably can’t. However some players can be hacked using a simple code punched in on your remote to convert it to another region. E-mail us with the make and model of your DVD player, and we can check for you. If there is not a hack for your player, all is not lost. There are multi-region, or all-region DVD players available, we sell some ourselves, that will play DVD’s from anywhere in the world. Some of those players will also convert video formats (see more of that below). We also sell a disc for the Playstation 2 that will allow it to play any region DVD, but the PS2 will not convert video format. I have heard that the Game Shark utility for the PS2 and for the X-Box will defeat region coding also, and I have also heard that the X-Box does convert video format. Finally, if you want to watch DVD’s on your PC, there are programs you can download that will allow you to watch any region DVD, and because computer monitors do not recognize video format, that wont be an issue for you.
What about video formats (NTSC/PAL)?
There are two major video formats used worldwide. One is NTSC and one is PAL . There is a 3rd video format, called SECAM, but it is not used for DVD’s that I’ve seen. Here are the differences –
PAL - PAL (Phase Alternating Line) is a video standard used in many countries around the world. Countries in Europe use PAL as their video standard, as well as Thailand. When a VHS, DVD or laserdisc is released using the PAL format it can have a maximum resolution up to 625 lines with a vertical frequency of 50Hz. There are different types of PAL standards, one of which uses a vertical frequency of 60Hz instead of 50Hz.
NTSC - NTSC (National Television System Committee) is another video standard used in many countries around the world. While it's not technically superior, it's more widely used thanks to its use in the United States and a variety of other countries, such as Japan. When a VHS, DVD or laserdisc is released using the NTSC format it can have a maximum resolution up to 525 lines with a vertical frequency of 60hz.
If you try to play a PAL DVD using an NTSC television, it will not work, even if your region coding is compatible. So how do you work around it? Well, a lot of multi region DVD players, including all the ones we sell, also convert the video signal, so you can watch any DVD, regardless of region code or video format. Also, computer screens do not use a video format at all, so it can play both PAL and NTSC DVD’s.
special offer / code disclaimer.
Special offer / Code disclaimer.
If use of a coupon code causes the items price to go below cost, Drunken Master reserves the right to adjust the discount price to above cost levels. You will be notified by e-mail and will have the chance to cancel the item if you wish.
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